Overview

Join a thriving U.S.-based automotive e-commerce company as a dedicated Customer Service Representative. You will manage multi-channel inquiries—from technical support to pre-sales—ensuring a seamless experience for car enthusiasts in a fast-paced, remote environment.

Schedule: Mon-Fri 10am to 7pm EST (with one hour of unpaid break)

Responsibilities

• Manage customer inquiries via live chat, email, and phone support channels using Zendesk, standard email inbox, and RingCentral phone system.
• Process and resolve customer service requests including order tracking, returns, exchanges, warranty support, and general product inquiries.
• Provide technical support and product guidance to customers regarding automotive products and accessories.
• Utilize Shopify platform for order management, customer account management, and sales tracking.
• Maintain detailed customer interaction notes and documentation to ensure seamless communication across potential team members.
• Research and source accurate information using available tools and resources to provide comprehensive customer solutions.
• Handle pre-sales inquiries and support customers through the purchasing decision process.

Requirements

• Proven experience in e-commerce customer service with strong communication skills.
• Automotive knowledge or genuine interest in cars and automotive products.
• Proficiency with customer service platforms including Zendesk for live chat management.
• Experience using Shopify for order management and customer account administration.
• Ability to work independently with minimal supervision while managing multiple communication channels simultaneously.
• Strong problem-solving skills and ability to research solutions using available resources and tools.
• Familiarity with RingCentral phone systems or similar telecommunications platforms (Nice-to-have).
• Experience in technical support or warranty claims processing (Nice-to-have).
• Background in handling both customer service and sales-related inquiries (Nice-to-have).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.