Job Overview

Our client is seeking a highly competent and seasoned Customer Service Representative to serve as a key point of contact for their growing business. This role goes beyond basic support; it requires a professional who can handle high-level customer engagement, manage complex resolutions across phone and email, and confidently assist with sales-related inquiries. The ideal candidate will possess exceptional English proficiency and a proactive mindset, specifically tailored to interacting with Australian customers in a retail or e-commerce context.

Schedule

• Monday – Friday, 9:00 AM – 5:00 PM AEST [Sydney] (40 hours per week)

Key Responsibilities

• Multi-Channel Support: Respond promptly and professionally to customer inquiries via email and phone, ensuring a high-quality experience.
• Resolution Management: Take ownership of customer issues, providing effective support and coordinating with internal teams for timely resolutions.
• Sales Engagement: Support sales-related activities by providing product recommendations, assisting with purchasing decisions, and managing after-sales support.
• Communication Oversight: Handle both inbound and outbound calls with professional etiquette and confidence.
• Record Maintenance: Maintain meticulous customer records and detailed communication logs within the company systems.
• Proactive Engagement: Anticipate customer needs and deliver a positive, high-quality experience that aligns with the brand's professional standards.

Requirements

• Extensive Experience: Minimum of 5+ years in Customer Service, Client Support, or similar customer-facing roles.
• Communication Mastery: Excellent to near-perfect spoken and written English skills with solid comprehension capabilities.
• Technical Background: Strong experience in handling professional email correspondence and phone-based support.
• Client Portfolio: Previous experience supporting Australian, US, or international clients is highly preferred.
• Conflict Resolution: Strong problem-solving abilities and the confidence to handle difficult situations or sales objections professionally.
• Remote Proficiency: Highly organized and dependable, with the ability to work independently in a stable remote environment.

Preferred Qualifications

• Experience in eCommerce, furniture, retail, or homewares industries is a significant advantage.
• Proficiency with CRM platforms or modern customer support helpdesk systems.
• Previous experience in sales support or upselling.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.