About Us

We are a fast-growing, Los Angeles-based computer software company currently in an exciting early growth stage. With a solid foundation of about 40 core customers, our mission is to provide an exceptional software experience backed by world-class, high-touch support.

Because we are scaling deliberately, our current inbound support volume is low (about 1–2 requests per day). This means your role won’t just be about clearing a ticket queue—it’s about proactive outreach, relationship management, and helping us build a foundation for long-term customer satisfaction and retention.

Position Overview

We are looking for a proactive, tech-savvy Customer Support Representative to join our lean team. In this role, you will handle our day-to-day tech support requests while actively engaging with our clients to ensure they are getting the most out of our software.

We will provide comprehensive training on our specific product, so while you don't need to know our software on day one, you must have a strong technical aptitude and a passion for problem-solving.

Schedule & Commitment

• Hours: 40 hours per week (Full-Time)
• Days: Monday to Friday
• Shift: 9:00 AM – 6:00 PM (Anaheim, CA / Pacific Time)
• Break: 1-hour unpaid break per day

Key Responsibilities

• Technical Support: Respond to and resolve inbound technical support and product inquiries efficiently (via email/chat/ticketing system).
• Client Engagement: Conduct proactive outreach to existing customers to gather feedback, ensure product adoption, and strengthen relationships.
• Problem Solving: Troubleshoot software issues, replicate bugs, and work closely with our team to find solutions.
• Documentation: Help document common customer questions and solutions to create a helpful internal knowledge base as we scale.

Qualifications & Requirements

• Technical & Support Experience: Previous experience supporting a software or SaaS product, with a strong ability to learn unique and specialized technical tools quickly.
• Account Management Background: Experience in account management, customer success, or proactive client outreach with a strong focus on customer retention.
• Exceptional Communication: Fluent written and spoken English, with a warm, professional, and empathetic tone.
• Proactive Mindset: A self-starter who doesn’t wait for tickets to pile up; you look for ways to add value, check in on clients, and improve processes during downtime.
• Remote Setup: A reliable high-speed internet connection, a quiet workspace, and a dependable computer setup.

What We Offer

• Full Product Training: We will teach you the ins and outs of our specialized software.
• Growth Opportunity: As an early-stage company, there is significant room for your role to expand and evolve as the business grows.
• Stable Schedule: Enjoy consistent, fixed Monday-to-Friday daytime hours in the Pacific Time zone.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.