Job Overview:

Our client is seeking a detail-oriented and proactive Guest Services Coordinator to join their team. In this role, you will primarily be responsible for providing excellent customer support to Airbnb property owners and renters, as well as assisting with administrative tasks to streamline operations. Your ability to communicate effectively, problem-solve, and work independently will be essential to ensuring customer satisfaction and maintaining efficient processes.

Schedule:

• Mondays, Wednesdays, Thursdays, and Fridays, 12:00 am to 8:00 am
• Saturdays and Sundays, 12:00 am to 8:00 am
• Australian Western Time, 48 hours per week
• Tuesdays - off

Responsibilities:

• Customer Support:
• Respond to inquiries from Airbnb property owners and renters promptly and professionally.
• Write personalized emails to address specific customer concerns and provide accurate information.
• Resolve renter inquiries regarding property listings, availability, rates, and booking processes.
• Handle irate customer complaints with empathy and professionalism, finding effective solutions to ensure customer satisfaction.
• Administrative Tasks:
• Coordinate with internal staff members to address customer inquiries, escalate issues when necessary, and facilitate smooth operations.
• Assist with scheduling and coordinating cleaners for property cleaning and maintenance tasks.
• Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
• Perform general administrative duties, such as data entry, document management, and organizing schedules.

Requirements:

• Detail-oriented individual with strong organizational skills and the ability to multitask effectively.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proven problem-solving abilities and the capability to resolve customer issues independently.
• Self-motivated and able to work independently while also collaborating effectively within a team.
• Proficiency in MS Office and Google Suite for creating documents, spreadsheets, and email communication.
• Experience with CRM systems is a plus, showcasing your ability to manage customer data effectively.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.