Role Overview:

We are seeking a highly organized and customer-focused Bilingual Yacht Charter Sales Coordinator to manage the full booking lifecycle for English and Spanish-speaking clients.

This role combines sales coordination, customer communication, scheduling, and administrative management, ensuring every lead is handled professionally from initial inquiry through final booking and payment confirmation.

Company Overview:

A fast-growing luxury yacht charter and boat rental business based in Miami, serving a diverse international clientele. The company manages high volumes of inbound inquiries and coordinates premium charter experiences across a portfolio of luxury vessels.

Schedule:

• Mondays to Fridays, flexible schedule aligned with the client’s business hours (approximately starting by 8:00 or 9:00 am) (US Eastern Time, 40 hours per week)

Scope:

• Full ownership of lead follow-up and booking coordination processes
• Manage communication between customers, boat owners, and internal teams
• Support sales growth by ensuring no lead is missed
• Handle customer documentation, invoicing, and scheduling administration
• Contribute directly to customer satisfaction and revenue generation
• Opportunity to grow within a rapidly expanding luxury hospitality business

Key Responsibilities:

• Sales & Booking Coordination
• Manage inbound leads and oversee the full sales and booking process
• Serve as the primary point of contact for Spanish-speaking clients and prospects
• Conduct proactive follow-ups to maximize booking conversion rates
• Coordinate charter scheduling between clients and boat owners
• Ensure seamless communication throughout the booking lifecycle
• Contracts, Payments & Administration
• Prepare and send invoices, contracts, and payment confirmations
• Maintain organized and accurate records of all customer interactions
• Track leads, bookings, and communication within the CRM system
• Support operational workflows and ensure booking accuracy
• Customer Experience & CRM Management
• Utilize GoHighLevel CRM to manage lead pipelines and customer records (No prior GHL experience is required)
• Provide professional and responsive customer service to high-end clientele
• Support the team by managing dedicated lead segments and follow-up processes
• Help maintain operational efficiency in a fast-paced booking environment

Requirements:

• 2–3 years of experience in sales, booking coordination, customer service, or similar roles
• Professional fluency in both English and Spanish (written and verbal)
• Strong attention to detail when handling contracts, invoices, and payment processing
• Ability to manage multiple customer interactions simultaneously
• Strong organizational and time-management skills
• Ability to work independently in a fast-paced remote environment
• Excellent communication and customer relationship management abilities

Highly-Regarded Skills & Experiences:

• Experience using GoHighLevel or similar CRM platforms
• Background in travel, tourism, hospitality, luxury services, or yacht charter industries
• Experience handling high-ticket or premium customer experiences
• Familiarity with scheduling coordination and booking workflows
• Experience supporting bilingual or international client bases

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.