Job Overview:

Join a progressive, corporate travel agency dedicated to putting the human touch back into the industry. As the Travel Associate, you will be responsible for handling inbound client inquiries, managing travel arrangements, and confirming hotel bookings. To excel in this fast-paced role, candidates should have 2-5 years of recent hands-on experience with the Sabre GDS system, strong English communication skills, and a proven track record of empathetic, solutions-focused customer service.

Client Overview:
 Founded and headquartered in Calgary, this progressive travel agency was built to challenge the status quo and elevate corporate travel. They firmly believe that the business travel experience should be defined by genuine human connection. To deliver on this promise, the agency proactively invests in its clients, its people, and the diverse communities they encounter along the way. 

Schedule:

• 40 hours per week, 8 hours per day (with 1 hr unpaid break) (possible shifting schedule) Central Alberta (Stettler), Canada - MDT

Responsibilities:

• Respond immediately to inbound client inquiries via phone, email, text, or chat. Ensure itineraries are confirmed and sent out on the same day as requested.
• Effectively research and make decisions based on available information, balancing guest needs with business priorities.
• Handle and resolve a variety of customer concerns, complaints, and questions via phone and email.
• Efficiently manage service requests and coordinate travel arrangements.
• Perform outbound calls to hotel suppliers to confirm bookings and billing.
• Respond professionally, appropriately, and promptly.
• Provide accurate travel advice.
• Document client concerns for follow-up.
• Maintain a working knowledge of company products, services, and promotions.
• Assist with additional projects or assignments as required.

Requirements:

• Must have 2–5 years of experience with Sabre, ideally with recent hands-on use if on the lower end of that range.
• Proficiency in systems such as Sabre, Excel, and Word.
• At least 2 years of experience in customer service and/or a sales-related environment.
• Experience with GDS systems.
  
• Exceptional customer service skills, including problem-solving while balancing customer and company needs.
• Extraordinary time management skills, with the ability to manage multiple projects simultaneously.
• Flexible schedule based on business needs.
• Independent, self-motivated, empathetic, solutions-focused, and passionate about guest support.
• Proven track record of punctuality and reliability.
• Requires fluency in English with exceptional verbal and written communication skills.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. We will set your hourly pay rate based on your performance in the application process. Submissions that meet all requirements will receive priority review.