Overview:

We are seeking a Senior Global Operations Manager (Programs & Events) to support a mission-driven, women-focused non-profit organisation that delivers structured mentoring walk events across multiple international locations. Since 2016, we have empowered thousands of participants across Australia, New Zealand, Singapore, Canada, and the UAE, with plans for continued global expansion in 2026.

As part of a fully remote team, we work within flexible arrangements that align with event schedules and stakeholder needs. We organise short-format mentoring walk events that connect aspiring professionals with experienced female leaders for one-hour, career-focused conversations, delivering more than 110 events annually across various countries.

In this role, we ensure the successful delivery, consistency, and growth of all event locations. We coordinate closely between headquarters and local teams, manage strategic partnerships, support operational processes, and uphold high-quality standards across all regions while helping drive the organisation’s continued expansion and impact worldwide.

Schedule:

• Flexible during client business hours; AEST/AEDT Time Zone

• Approximately 30 hours per week across a 7-day operational cycle (primarily weekdays with some early morning/early evening requirements)

Responsibilities:

Location Management (60%)

Responsible for ensuring each location operates effectively and continues to grow:

• Track participation data and develop strategies to improve engagement per location
• Act as the main point of contact for local teams across all regions
• Support onboarding, setup, and ongoing management of local leaders and coordinators
• Provide regular reporting on participation and engagement trends, and implement improvement plans where needed
• Recruit, onboard, and train new local leaders and coordinators
• Support the launch of new locations from setup through to full operational maturity
• Manage relationships with partners and ensure delivery of agreed commitments
• Facilitate regular virtual touchpoints including check-ins, meetups, and coordination sessions

Event Management (20%)

Oversee event execution and act as escalation point for issues:

• Monitor participation targets for upcoming events
• Manage the overall event calendar and scheduling process
• Support local coordinators with clear guidance and expectations
• Step in operationally where required to resolve gaps or issues
• Respond to queries from local teams and provide timely support

Internal Events Administration and Operations (20%)

Oversee internal systems, data, and operational processes:

• Manage event administrators responsible for platforms, tools, and data systems
• Maintain and improve event-related technology and data processes
• Run weekly internal operations meetings and prepare relevant updates
• Maintain event calendars and monitor budgets per location
• Oversee operational administration including contracts, payments, and invoicing
• Ensure timely handling of all inbound email enquiries

Process Improvement and Optimization (Ongoing)

Continuously improve operational efficiency and performance:

• Collaborate with local teams to improve independence and execution capability
• Monitor KPIs and identify areas for improvement
• Recommend and implement process, cost, and performance improvements
• Maintain operational best practices and quality standards across all locations

Requirements:

• Minimum of 4 years of experience in events management and/or operations
• Excellent written and verbal communication skills for senior stakeholders
• Strong problem-solving ability with follow-through and accountability
• Commercial awareness, including basic financial and operational reporting
• Comfortable using technology platforms and AI tools; quick to learn new systems
• Highly organised with strong attention to detail
• Strong collaboration and team coordination skills
• Experience in women-focused initiatives or events is an advantage but not required

Working Arrangements:

• Fully remote role with performance review every six months
• Reports to the General Manager
• Minimum one month notice required for resignation

Independent Contractor Perks:

• Permanent work from home

• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.