Are you an experienced healthcare administrative professional who thrives in a fast-paced, patient-focused environment? We are looking for a highly organized and detail-oriented Behavioral Health Medical Administrative Assistant to join a growing healthcare practice supporting patients and providers with scheduling, insurance coordination, patient communication, and daily administrative operations.

In this role, you will play a key part in ensuring patients receive timely care by managing appointments, handling prior authorizations, processing copays, and supporting smooth day-to-day clinic operations. You’ll also work closely with providers while maintaining HIPAA compliance and delivering a professional, compassionate patient experience.

Schedule

• 1 pm to 5pm PST; 20hrs per week

Responsibilities

• Manage patient scheduling and respond to inbound inquiries in a timely manner to prevent missed leads
• Process prior authorizations with insurance companies on behalf of the provider to ensure patients receive prescribed medications
• Handle copay collections and track outstanding patient balances, following up as needed
• Monitor patient attendance and flag no-shows to support appropriate discharge procedures
• Prepare and process basic administrative documents such as sick notes for provider sign-off
• Maintain light social media presence by posting on Facebook and Instagram to support patient acquisition

Requirements

• Prior experience in a medical office, psychiatric practice, or healthcare administrative setting
• Strong understanding of HIPAA compliance and ability to handle protected health information securely
• Experience with EHR systems, specifically Tebra (Kareo)
• Excellent English communication skills, both written and verbal
• High level of attention to detail and ability to manage multiple administrative tasks independently
• Familiarity with insurance processes including prior authorizations and copay workflows

Scope

• Part-time (20 hrs/week) or full-time (40+ hrs/week), with afternoon shift preferred to cover missed morning calls
• Administrative duties are the primary focus, with light social media posting as a secondary responsibility
• Coordinate with the provider to ensure seamless patient communication and documentation
• Track and report on key metrics including call follow-ups, patient balances, and appointment attendance

Independent Contractor Perks

• Permanent Work from Home

• Immediate Hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.