Overview
Our client is a global travel services company operating across Africa, the US, and the UAE, specializing in comprehensive booking solutions from flights to cruises. As they launch a new consumer-facing booking application, you will serve as the crucial first point of contact, handling global customer inquiries in both French and English. In this role, you will manage incoming calls, log interactions, provide foundational travel info, and escalate technical booking requests to specialized agents. The position requires the flexibility to seamlessly shift between inbound support and outbound administrative tasks during quieter periods to ensure exceptional round-the-clock service.
Schedule
- 3 PM - 12 AM GMT
Responsibilities
- Answer incoming customer calls professionally and provide information about company services, policies, and travel offerings across multiple regions
- Log all customer interactions and inquiries into the ticketing system for traceability and quality monitoring purposes
- Provide foundational travel information and address basic customer questions before escalating technical booking requests to travel agents
- Handle both inbound customer service calls and outbound administrative tasks including cold calling and general administrative support during low-volume periods
- Maintain excellent communication with team members and management to ensure seamless 24/7 customer service coverage
Requirements
Must-Have Requirements
- Fluency in both French and English, with excellent verbal and written communication skills in both languages
- Previous experience in customer service with strong phone communication abilities
Nice-to-Have Requirements
- Experience with Amadeus, Galileo, or Sabre global distribution systems (GDS)
- Background in travel and logistics or previous work with travel agencies or booking platforms
- Experience with CRM systems and ticketing platforms for logging customer interactions
- Previous experience handling customer service for multiple international regions or markets
- Ability to perform administrative assistant tasks, including email management and basic data entry
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.