Overview

Join our team as a Spanish Bilingual Scheduler Administrator to bridge the gap between clients and essential care. You will play a pivotal role in managing high-volume scheduling, maintaining accurate case documentation, and providing professional bilingual support in a fast-paced environment.

Schedule: to be discussed during the interview

Responsibilities

• Schedule and coordinate client appointments using Ensora Health (TheraNest), including updating session details and assigning therapists
• Enter and maintain accurate client information, including contact details, referral types, and session specifics
• Communicate appointment details through scheduling emails and TheraNest text reminders
• Update MyCase and PIDB with confirmed session information and convert leads into active cases as required
• Conduct afternoon confirmation calls for next-day appointments using approved scripts
• Organize and manage call lists by language and maintain clear, detailed call notes
• Professionally handle inbound calls related to appointment changes, cancellations, treatment status inquiries, medical records requests, and subpoena-related questions
• Accurately document all interactions and escalate issues following established procedures
• Support scheduling and administrative operations as needed

Requirements

• Fluent in both Spanish and English, written and verbal
• Previous experience in scheduling, customer service, medical administration, or call center support preferred
• Experience using scheduling or case management platforms such as Ensora Health (TheraNest) and MyCase is highly preferred
• Strong communication and phone handling skills
• Ability to professionally manage inbound and outbound calls
• Excellent organizational skills and attention to detail
• Comfortable handling appointment coordination, confirmations, and schedule adjustments
• Ability to document accurate notes and maintain updated client records
• Strong multitasking skills in a fast-paced environment
• Experience working with law firms, clinics, or healthcare-related scheduling is a plus
• Proficient in Microsoft Office, Google Workspace, and CRM systems
• Reliable internet connection, headset, and quiet work environment
• Ability to work independently while maintaining professionalism and empathy with clients and partners

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.