Job Overview

Our client is looking for a highly organized Technical Works Scheduler to support their Australian-based Field Scheduling Specialist. In this role, you will be the administrative backbone of field delivery operations, ensuring that technician bookings, contractor documentation, and job pipelines run smoothly and accurately. This is a support role within established processes—you will work alongside an experienced operations team to ensure hardware installations are delivered on time for retail clients.

Client Overview

Our client is an Australian-founded retail analytics leader (est. 2015) that is transforming how physical stores understand customer behavior. They develop proprietary sensor technology and an insights platform that tracks foot traffic, conversion rates, dwell time, fitting room usage, and zone-level activity for major retailers. Serving over 400 customers with more than 20,000 sensor installations across 35 countries, their mission is to unlock the high-performance potential of retail. They operate on a hardware-plus-platform model, delivering real-time data that helps retailers improve operational efficiency and drive sales growth.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM AEST (40 work hours per week)

Responsibilities

Job Booking Support

• Review incoming installation jobs against criteria to confirm they are ready for scheduling
• Assist with booking and confirming field technician appointments across retail store locations
• Maintain accurate job records across Zendesk and Asana
• Flag scheduling conflicts, incomplete job information, or missing site details to the Field Scheduling Specialist

Statements of Work (SOW) Management

• Prepare SOWs for contractor engagements using approved templates
• Ensure all required information (scope, dates, deliverables) is captured before a job is booked
• Track SOW completion and follow up on outstanding sign-offs from contractors

Workload & Capacity Monitoring

• Assist in reviewing current contractor workload against the forward schedule
• Highlight potential capacity gaps, availability conflicts, or regional coverage issues
• Keep the pipeline view current so the team always has an accurate picture of upcoming jobs

General Coordination Support

• Send booking confirmations, job briefs, and site access instructions to contractors
• Follow up on job completions and flag any installation issues to the relevant team member
• Support the team with administrative tasks, reporting, and data entry as directed

Requirements

• 3+ years of experience in a scheduling, administration, dispatch, or coordination support role
• Strong written and verbal English—clear, professional communication is essential for liaising with Australian-based teams, contractors, and retail clients
• Comfortable liaising with field technicians and client store representatives via telephone
• Familiarity with Zendesk, Asana, or similar ticketing/project management tools
• Highly organized with strong attention to detail, even across a busy and varied workload
• A team player who follows processes well and communicates proactively when something isn’t right
• Experience supporting an Australian or international business remotely is a plus

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.