Overview
We are seeking a professional, high-energy Virtual Receptionist to serve as the first point of contact for our patients. This role is critical in managing our front-office operations remotely, ensuring a seamless patient experience from the initial phone call to the final insurance verification. The ideal candidate will have prior experience in a dental office environment, a mastery of English, and the technical aptitude to navigate our practice management and communication software securely.
Schedule:
- Monday to Thursday, 5 hours flexible within 9AM - 5PM Clinic hours | Glen Allen, VA
Responsibilities
- Professionally answer inbound calls, including inquiries generated from Google marketing campaigns.
- Schedule, reschedule, and confirm patient appointments using Open Dental software.
- Collect and update patient demographic and contact information accurately.
- Proactively verify patient dental insurance coverage and benefits prior to appointments.
- Assist with basic billing inquiries and data entry as needed to support the office's financial health.
- Access the office desktop via a secure virtual tunnel to manage Open Dental and utilize the GetView IP phone system.
- Maintain real-time communication with the on-site team via preferred platforms (Slack, Basecamp, or internal chat).
Requirements
- Previous experience in a dental front-office role is highly preferred.
- Familiarity with Open Dental (or similar dental practice management software) is a significant advantage.
- Exceptional verbal and written English skills with a professional, empathetic phone demeanor.
- Must be comfortable working within a "Secure Remote Worker" environment to ensure HIPAA compliance.
- Detail-oriented, organized, and capable of multitasking in a fast-paced clinical environment.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Note
- Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.