About the Organization

We are a purpose-driven organization focused on delivering high-impact services through a distributed, remote team. Our work relies on strong execution, accountability, and continuous improvement to ensure consistent, high-quality outcomes.

The Opportunity

We are seeking a highly organized and analytical Performance Coordinator to support team effectiveness, accountability, and operational excellence across a remote workforce.

This role is critical in ensuring that work is delivered on time, at a high standard, and with clear visibility. You will track performance, identify gaps early, and work closely with leadership to drive continuous improvement across the team.

This is a hands-on role suited for someone who is structured, detail-oriented, and confident in holding others accountable while maintaining professionalism. 

Schedule: Monday – Friday, Flexible schedule (20 hours per week)
Client Timezone: Australia – New South Wales alignment

What You Will Do

Performance Tracking & Reporting

• Track team performance across key metrics including task completion, turnaround time, responsiveness, attendance, and quality
• Maintain performance dashboards and trackers for clear visibility
• Prepare weekly performance summaries highlighting wins, risks, and improvement areas

Accountability & Follow-Up

• Monitor deadlines and follow up on overdue or incomplete tasks
• Ensure team members provide timely and accurate progress updates
• Reinforce expectations around delivery, communication, and accountability

Operational Support & Improvement

• Identify performance gaps, recurring issues, and operational bottlenecks
• Recommend and implement workflow improvements to increase efficiency
• Support leadership in aligning priorities, timelines, and expectations

Communication & Coordination

• Assist in coordinating check-ins, one-on-ones, and performance discussions
• Ensure clear communication standards across the team
• Act as a central point for tracking progress and ensuring alignment

Documentation & Process Discipline

• Maintain clear documentation of performance issues and improvement plans
• Ensure proper task handovers, reporting standards, and workflow consistency
• Support the development of structured processes across the team

What You Bring

• Experience in performance tracking, operations coordination, or team management support
• Strong analytical skills with the ability to interpret performance data and KPIs
• Experience managing dashboards, trackers, or reporting systems
• Excellent written communication skills with the ability to follow up clearly and professionally
• Confidence in enforcing accountability with tact and professionalism
• Experience working with remote teams

Nice to Have:

• Experience building or automating workflows and tracking systems
• Background in operations, project coordination, or process improvement

Who You Are

• Highly organized, detail-oriented, and process-driven
• Assertive but respectful when driving accountability
• Strong sense of ownership and follow-through
• Comfortable working independently in a remote environment
• Discreet and professional when handling sensitive information
• Focused on continuous improvement and operational efficiency

Why Join Us?

• Be part of a mission-driven organization focused on impact and execution
• Work closely with leadership and influence team performance
• Help build systems and processes that improve how the organization operates
• Flexible, remote working environment

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.