Job Overview

As a Bilingual Property Management Assistant, you will serve as the first point of contact for tenants, vendors, and stakeholders, ensuring smooth day-to-day operations across property management and maintenance functions. This role combines customer service, administrative support, and coordination responsibilities, requiring strong communication skills in both English and Spanish. You will play a key role in managing work orders, maintaining accurate property records, and supporting tenant and vendor communication to ensure efficient property operations.

Schedule

• Monday through Friday, 9-6pm with 1 hour break EST

Responsibilities

• Serve as the primary point of contact for all inbound calls, ensuring tenants, vendors, and other stakeholders receive prompt and professional assistance
• Follow up on work orders and coordinate with vendors to ensure timely completion of maintenance and repair requests
• Enter and set up new properties in the property management system, maintaining accurate and up-to-date records
• Communicate with tenants regarding vendor visits, scheduled maintenance, and other property-related updates in both English and Spanish
• Handle day-to-day administrative tasks such as contacting utility companies, processing routine inquiries, and managing correspondence
• Answer calls under both the property management company and the affiliated maintenance LLC, following provided scripts and guidelines
• Monitor and reply to company email inbox
• Assist with delinquency communications
• Collect and Verify Rental Application information

Requirements

• Fluent in both English and Spanish with the ability to communicate clearly and professionally in both languages
• Experience in property management administration or a strong understanding of tenant move-in/move-out processes and general property operations
• Familiarity with AppFolio or similar property management software is preferred
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
• High level of attention to detail and accuracy in data entry and record-keeping
• Reliable, professional demeanor with a positive attitude and strong work ethic

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.