Job Overview

Our client is looking for a proactive and organized Sales Development Representative to manage inbound lead responses, customer follow-ups, appointment scheduling, and CRM updates. This role is ideal for someone with strong communication skills who enjoys engaging with customers and helping drive consistent bookings through timely follow-up and relationship management.

Schedule

• Monday - Friday, 12:00 PM - 4:00 PM PST (20 work hours per week)

Responsibilities

• Respond promptly to new inbound leads via phone and text to maximize conversion opportunities
• Execute a structured seven-day follow-up sequence for unresponsive leads to maintain consistent engagement
• Reach out to an existing client base of approximately 300 customers to encourage repeat bookings
• Follow up after completed jobs to request referrals, reviews, and identify upsell opportunities flagged in the CRM
• Schedule and book appointments through the company’s booking and CRM platform
• Maintain accurate and up-to-date records of all customer interactions and lead statuses in the CRM
• Coordinate closely with the business owner regarding lead activity and scheduling updates
• Ensure consistent communication with prospects and customers to help stabilize weekly job volume

Requirements

• Prior experience in customer-facing roles involving outbound calls and text-based communication
• Professional verbal and written communication skills
• Ability to work independently and manage follow-up schedules without constant supervision
• High level of attention to detail when updating customer records and tracking lead progress
• Comfortable learning new software tools quickly with minimal training
• Experience using CRM and scheduling platforms is highly preferred
• Strong organizational and multitasking skills

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.