Overview

Join our team as a Customer Retention Specialist, where you will be the primary point of contact for clients looking to cancel their services. We are looking for empathetic, results-driven communicators who can turn challenging conversations into long-term customer loyalty.

Schedule & Availability

• Operating hours: Monday–Friday, 9:00 AM – 7:00 PM MST; Saturday, 9:00 AM – 2:00 PM MST
• Expected availability: 35–40 hours per week
• Flexible start and end times within operating hours

Responsibilities

• Engage directly with customers who are considering canceling their service
• Listen actively to understand customer concerns and identify root issues
• Address objections with confidence and empathy
• Clearly communicate the value and benefits of our pest control services
• Offer tailored solutions to retain customers and maintain satisfaction
• Document interactions and outcomes accurately in company systems

Requirements

• Previous experience in sales, customer service, or retention preferred
• Excellent communication and problem-solving skills
• Ability to stay calm and professional under pressure
• Self-motivated with a strong work ethic
• Comfortable working in a performance-driven environment

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.