Work Schedule: 40hrs per week, Monday - Friday, 8am - 5pm with 1 hour unpaid break | Australian Eastern Time 

Key Responsibilities

• Process all incoming work requests from email into ServiceMate daily, gathering required job information and photos before scheduling

• Manage the complete appointment lifecycle including booking, confirmations, reminders, and rescheduling across the electrician's calendar

• Proactively follow up with customers who haven't responded or provided necessary information to keep jobs moving forward

• Coordinate with the electrician after initial site visits to prepare and send quotes for additional work identified

• Process and send invoices for completed jobs promptly, then track and follow up on outstanding quotes to convert them to booked work

• Handle all customer communications via email and phone with a professional, appropriate tone suited to diverse clientele

• Maintain accurate records of job status from initial contact through final payment in ServiceMate

• Communicate with the electrician via Google Chat or phone to clarify job details when notes are incomplete

• Manage relationships with key commercial clients like appliance retailers to ensure consistent service delivery

• Document all administrative workflows and create Standard Operating Procedures using screen recording software to build a comprehensive knowledge base

Requirements

• Proven experience in administrative roles, preferably supporting trades or service-based businesses

• Experience with job management or CRM software (ServiceMate experience is a plus, but willingness to learn is essential)

• Comfortable making outbound calls to customers for follow-ups, information gathering, and relationship building 

• Tech-savvy with ability to quickly learn new software systems and tools

• Experience creating process documentation or SOPs is highly valued

Additional Expectations

• Begin with comprehensive knowledge transfer using screen recording to document current processes while learning the role

• Develop and maintain Standard Operating Procedures for all administrative workflows to create business resilience

• Establish systematic daily routines for processing new work requests, sending confirmations, and following up on outstanding items

• Build rapport with the appliance retailer commercial partner and maintain that key relationship professionally

• Utilize ServiceMate's phone assistant features effectively to streamline call handling

• Proactively identify opportunities to improve administrative efficiency and suggest process enhancements

• Maintain confidentiality of customer information and business operations

• Potentially assist with basic social media content scheduling as the role evolves

• Be prepared to start as soon as possible - the business needs this support urgently

Independent Contractor Perks

• Health insurance in eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.