Job Overview

Our client is looking for a proactive and detail-oriented Collections Specialist to support their property management operations. In this role, you’ll play a key part in maintaining healthy cash flow by managing tenant communications, resolving outstanding balances, and supporting property owners and brokers.

Schedule

• Monday - Friday, 11:00 AM - 3:00 PM EST (20 work hours per week)

Responsibilities

• Conduct outbound calls to tenants with overdue rental balances
• Follow up on Section 8 split payments to ensure full and timely collection
• Maintain accurate and detailed communication logs in the management system
• Negotiate payment plans with former tenants to recover outstanding debts
• Provide administrative support to property owners and brokers
• Manage daily outreach across a portfolio of ~700 units
• Identify and flag tenant concerns (e.g., maintenance issues) during calls

Requirements

• Proven experience in outbound calling and/or debt collection
• Professional verbal English communication and active listening skills
• Highly organized with attention to detail in administrative tasks
• Resilient and comfortable in a high-volume, repetitive call environment
• Ability to manage complex payment structures and multi-tenant accounts

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.