Job Overview

The Shopify Staff Manager is the operational backbone of the company’s e-commerce division. This leader reports directly to ownership and is accountable for turning strategic direction into measurable results. You will oversee end-to-end Shopify operations, ensuring seamless daily execution while driving performance across sales, fulfillment, customer experience, and digital merchandising. This is a high-autonomy role designed for a systems-thinker who can build a profitable, scalable machine from ownership's vision.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM EST, with 1 hour unpaid/paid break (40 hours per week)

Responsibilities

• Platform Management: Oversee the full Shopify ecosystem, including product listings, SEO, site structure, and mobile optimization; coordinate with developers for theme updates and app integrations.
• Operations & Fulfillment: Own the full order lifecycle and shipping timelines; build and refine SOPs for picking, packing, and returns while monitoring fulfillment KPIs and 3PL coordination.
• Customer Experience: Oversee service workflows and satisfaction metrics; implement systems for ticketing, escalations, and refunds to ensure brand-aligned communication.
• Merchandising & Marketing: Manage product launches and seasonal promotions; collaborate with marketing on landing pages and conversion optimization to ensure brand consistency.
• Data & Accountability: Maintain dashboards for sales, conversion, and AOV; provide weekly performance reports directly to ownership and identify opportunities for automation.
• Team Leadership: Manage and train staff across customer service, fulfillment, and merchandising; hold weekly check-ins to set priorities and ensure accountability.

Requirements

• E-commerce Expertise: 3–5+ years managing Shopify operations or e-commerce teams.
• Technical Mastery: Deep understanding of Shopify admin, apps, integrations, and analytics.
• Systems Thinking: Strong operational mindset with proven experience building robust systems and SOPs.
• Logistics Knowledge: Experience with inventory management and high-volume fulfillment workflows.
• Analytical Skills: Ability to analyze data, identify trends, and make strategic recommendations to leadership.
• Leadership: Excellent communication skills with the ability to manage cross-functional teams and operate with high autonomy.

Qualifications

• Experience with Klaviyo, Gorgias, ShipStation, or ReCharge is highly preferred.
• Background in DTC brands, retail operations, or multi-channel e-commerce.
• Familiarity with basic HTML/CSS or Shopify theme customization.
• Proven track record scaling an e-commerce operation from early to mature stages.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.