Position Overview

As a Sales & Administrative Assistant, you will support the day-to-day operations of a growing residential cleaning company by handling customer inquiries, scheduling appointments, managing follow-ups, and assisting with general administrative tasks. This role is ideal for someone with strong communication skills, a customer-service mindset, and the ability to stay organized in a fast-paced environment.

The position will initially focus on customer communication, scheduling, and sales follow-ups, with long-term growth potential into a broader operations or management role for the right candidate.

Schedule

• Full-time (35 hours per week)
• During the initial training period: 10 AM start time
• Post-training period: Business hours begin at 8 AM Pacific Time
• Includes a 1-hour unpaid break

Responsibilities

• Answer incoming customer calls and provide cleaning service quotes using the company’s intake form
• Schedule, reschedule, and manage customer appointments using the company’s scheduling software
• Follow up with warm leads through calls and messages to convert inquiries into booked appointments
• Maintain accurate records of leads, bookings, and customer information using Google Sheets and company systems
• Provide friendly, professional, and customer-focused communication that reflects the company’s brand
• Support daily administrative and operational tasks as needed
• Assist with calendar management and coordination of cleaning appointments for field staff
• Build rapport with customers and maintain a positive client experience throughout the booking process

Requirements

• Previous experience in customer service, sales support, virtual assistance, scheduling, or administrative roles
• Strong verbal and written English communication skills with a professional phone presence
• Spanish bilingual skills are a plus but not required
• Comfortable handling phone-based customer interactions and follow-up tasks
• Proficient with Google Workspace tools such as Gmail, Google Sheets, and Google Calendar
• Strong organizational skills and attention to detail
• Ability to multitask and adapt in a fast-paced work environment
• Reliable, proactive, and interested in a long-term opportunity with growth potential

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations