Role: Appointment Setter / Customer Support VA
Company Overview
A growing education-focused business providing programs and services to support students and families. The company is focused on delivering strong customer experiences while building a consistent and high-converting sales pipeline.
Role Overview
We are seeking a proactive Appointment Setter / Customer Support VA to manage inbound inquiries and drive lead conversion through structured follow-ups.
This role combines customer support and sales outreach, ensuring all leads are engaged, nurtured, and converted into booked appointments.
Schedule:
Part time - 20h per week - Monday-Thursday: 5-9pm & Sunday: 1-5pm - GMT
Working Hours: Aligned with UK business hours
Key Responsibilities
- Respond to inbound inquiries from parents and clients in a timely and professional manner
- Conduct outbound calls to new leads and book appointments
- Maintain and update lead tracking spreadsheets to ensure no missed follow-ups
- Manage and optimize CRM workflows (Go High Level)
- Follow up consistently with leads across different stages of the pipeline
- Resolve client questions and concerns to maintain high satisfaction
- Support the improvement of lead conversion processes
- Collaborate with the business owner on priorities and reporting
Requirements
- Experience in appointment setting, outbound sales, or lead generation
- Strong English communication skills (written and verbal)
- Familiarity with CRM systems and lead management workflows
- Highly organized with strong follow-up discipline
- Attention to detail when tracking leads and updating records
- Ability to manage multiple conversations and follow-up sequences
- Friendly and professional communication style
Highly Regarded Skills & Experience
- Experience working with Go High Level CRM
- Background in education, coaching, or service-based businesses
- Experience handling parent or client communications
- Understanding of sales funnels and lead nurturing strategies
- Experience with reporting and conversion tracking
Scope
- Act as the primary point of contact for inbound customer inquiries
- Drive appointment bookings through outbound and follow-up efforts
- Manage CRM workflows and lead pipelines
- Maintain accurate tracking of all leads and interactions
- Work closely with the business owner to improve conversion rates
- Direct impact on revenue through lead-to-client conversion
Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.