Overview

Join our team as the primary point of contact for our Denver-based field operations, supporting the coordination of over 2,000 rental maintenance units and residential remodel projects. You will ensure operational excellence by managing all inbound communications, processing material authorizations, and recommending process improvements to keep our workflows efficient.

Schedule:

• Monday to Friday, 8:30am to 5pm Mountain with a 30-minute unpaid break

Responsibilities

• Serve as the primary point of contact for all inbound email and phone communications during business hours
• Manage and triage a high volume of incoming emails, identifying legitimate job requests and responding promptly on behalf of the business
• Coordinate and schedule property walks, bid appointments, and maintenance visits for field teams, supporting approximately 2,000 rental maintenance units and ongoing residential remodel projects
• Handle inbound phone calls, including authorizing material purchases at Home Depot and processing credit card payments on behalf of the field crew
• Track open job requests and follow up to ensure nothing falls through the cracks
• Support the development and documentation of internal administrative processes and workflows, identifying gaps and recommending process improvements
• Assist with general day-to-day administrative tasks as needed to keep operations running smoothly while operating within the Mountain Time zone

Requirements

• Prior experience in an administrative or virtual assistant role, preferably in a trades, construction, or property maintenance environment
• Strong written and verbal communication skills with a professional phone manner
• High level of attention to detail and ability to manage multiple priorities simultaneously
• Proactive and self-directed, comfortable taking ownership of a role and helping shape its structure
• Ability to work independently with minimal supervision

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.