Beauty & Wellness | Remote | ASAP

Schedule: Mon-Sat 10:00 AM - 3:00 PM EST (flexible to Wed-Sat if needed)

Client Timezone: Eastern Standard Time

CLIENT OVERVIEW

The client operates two boutique salon studios specializing in hair, skin, and waxing services. The business provides personalized one-on-one client experiences with a team of beauty specialists across multiple service categories

JOB OVERVIEW

We are seeking a Virtual Receptionist to manage incoming phone calls and appointment bookings for a growing salon business. This part-time role requires handling client communications while the service providers are actively working with clients. The position involves managing scheduling for up to four staff members across two studio locations using a centralized booking platform. The ideal candidate will provide excellent customer service while maximizing appointment bookings during peak business hours.

 

RESPONSIBILITIES

• Answer incoming phone calls and respond to client inquiries about services, products, and pricing.

• Book and manage appointments for multiple service providers across two salon studios using the existing scheduling platform.

• Collect client information including phone numbers, email addresses, and credit card details to secure appointments.

• Navigate between different staff schedules and studio locations within the booking system dropdown menu.

• Provide information about available appointment times and encourage bookings to optimize schedule utilization.

• Follow established protocols regarding session durations and service-specific booking requirements.

• Handle client communications via multiple channels including phone, text messages, WhatsApp, and email.

 

MUST-HAVE REQUIREMENTS

• Proven experience in receptionist, customer service, or appointment scheduling roles.

• Excellent communication skills with professional phone etiquette.

• Comfortable collecting sensitive client information including payment details.

• Ability to work independently and manage multiple schedules simultaneously.

• Reliable internet connection and home office setup for remote work.

 

NICE-TO-HAVE REQUIREMENTS

• Experience working in the beauty, wellness, or salon industry.

• Familiarity with appointment booking software and CRM platforms.

• Bilingual proficiency in Portuguese and Spanish.

• Experience using VoIP or software-based phone systems.