Role Overview: Administrative Assistant (Scheduling & Customer Coordination)
Company Overview
A growing UK-based service business providing scheduled home maintenance services across multiple regions. The company focuses on operational efficiency, clear customer communication, and well-structured scheduling to deliver a reliable and consistent service experience.
Role Overview
We are seeking a detail-oriented Administrative Assistant to manage customer communication and scheduling coordination.
This role focuses on WhatsApp-based communication, job scheduling, and operational organization, ensuring smooth day-to-day service delivery for field teams.
Schedule: Part Time - 20h per week - this role will be flexible within UK business hours.
Working Hours: Aligned with UK time zones (may include split shifts)
Responsibilities:
- Manage all customer communication via WhatsApp, including sending introduction messages to new clients and responding to enquiries promptly
- Add new jobs into the cleaner planner app based on leads received from the door-to-door sales team and marketers
- Build and maintain weekly cleaning schedules for each window cleaner across their designated service areas
- Log specific customer instructions and access notes within the scheduling app to ensure smooth service delivery
- Coordinate ETAs between customers and cleaners to keep all parties informed throughout the day
- Review WhatsApp chat logs and historical records to schedule recurring cleans at the correct frequency
Requirements:
- Previous experience in an administrative or scheduling coordination role
- Strong written communication skills with the ability to respond quickly and professionally
- High level of attention to detail when managing multiple schedules and customer notes
- Reliable and consistent work ethic with a commitment to long-term engagement
- Ability to work independently with minimal supervision
- Comfortable working within UK time zones, including a potential split-shift schedule
Scope:
- Support a team of three to four window cleaners operating across multiple UK service areas
- Serve as the primary point of contact for customer scheduling and day-to-day communication
- Ensure weekly schedules are prepared by Friday for the following week
- Maintain accurate and up-to-date job records within the cleaner planner app
- Operate within a streamlined task set focused on quality and responsiveness over volume
Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.