Overview

Become the central nervous system of our daily cleaning operations, maintaining a "speed-to-lead" mindset to convert inbound inquiries into booked appointments through rapid phone follow-ups and persistent outreach. Beyond sales, you will act as the primary dispatcher, managing the complex logistics of scheduling cleaners, resolving last-minute no-shows, and ensuring the CRM remains the "source of truth" for the business. We are looking for a reliable, coachable communicator who can work independently to maintain smooth operations while providing the business owner with critical daily updates.

Schedule:

• Monday to Thursday 9am to 6pm with 1 hour unpaid break and Friday 9am to 1pm EST 

Responsibilities

• Answer incoming calls promptly and professionally to maximize speed to lead and convert inquiries into booked appointments
• Respond to inbound messages quickly by calling prospects back and following up persistently, including double-dialing when necessary
• Manage and update the CRM with accurate data entry for all leads, bookings, and customer interactions
• Schedule cleaners for jobs and coordinate day-to-day logistics, including handling last-minute changes such as cleaner cancellations or no-shows
• Serve as the primary point of contact for both customers and cleaning staff during business hours to ensure smooth daily operations
• Provide end-of-day check-ins and morning updates to keep the business owner informed of all activity

Requirements

• Proven experience in customer service or inbound/outbound call handling with a professional and personable phone manner
• Strong sense of reliability and accountability with a track record of consistent attendance and follow-through
• Coachable attitude with the ability to receive direct feedback and implement improvements quickly
• Excellent verbal communication skills with a confident, friendly, and approachable tone
• High level of attention to detail, particularly when managing schedules and entering data
• Ability to work independently and take initiative without constant supervision

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.