Job Overview

Our client is looking for a highly organized and reliable professional to provide administrative, reception, and basic bookkeeping support across multiple business units, including an NDIS-focused operation. This role requires strong communication skills, attention to detail, and the ability to manage concurrent workflows in a structured and professional manner.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM AEST (40 work hours per week)

Responsibilities

• Reception & Call Handling: Answer inbound calls, take detailed messages, and route or transfer calls appropriately while maintaining a professional and empathetic tone.
• Inbox & Communication Management: Manage shared email inboxes; respond, triage, forward, and organize communications. Send outbound emails for marketing campaigns using provided templates.
• Administrative Support: Perform general administrative tasks across multiple business entities, maintaining accurate documentation and supporting day-to-day operations.
• CRM Management: Update and maintain records in Zoho CRM to ensure data accuracy and consistency.
• Bookkeeping Support: Assist with basic bookkeeping tasks including Xero reconciliations and non-tax related data entry.
• Internal Coordination: Coordinate internal communication via email and Microsoft Teams.

Requirements

• Communication: Strong verbal and written English communication skills with experience handling inbound calls and customer-facing communication.
• Professional Experience: Proven experience in a Virtual Assistant, Administrative Assistant, or Receptionist role.
• Technical Proficiency: Familiarity with Zoho CRM (or similar) and basic bookkeeping experience using Xero.
• Software Skills: Proficiency in email management tools, Microsoft Teams, and VoIP systems.
• Operational Skills: High attention to detail, strong organizational skills, and the ability to manage tasks across multiple business units simultaneously.

Qualifications

• Experience interacting with specific client groups, such as elderly individuals or those with disabilities.
• Ability to work independently with minimal supervision.
• Strong time management and prioritization capabilities.
• Commitment to a long-term working relationship.

Scope of Work

• Provide administrative, reception, and bookkeeping support across multiple businesses.
• Handle inbound calls, email management, and CRM updates daily.
• Assist with ongoing operational and coordination tasks.
• Serve as a consistent, long-term operational support resource.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.