Job Overview

Our client is looking for a professional and knowledgeable Medical Patient Coordinator to manage multi-channel inquiries and streamline the patient experience. The ideal candidate will act as a brand ambassador, educating callers on aesthetic procedures while ensuring high efficiency in scheduling and lead management across multiple practice locations.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM PST with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Multi-Channel Management: Answer incoming phone calls and manage inquiries via email, web chat, and Instagram while maintaining a professional demeanor.
• Patient Onboarding: Enter patient information into CRM and EMR systems, identifying callers' needs to match them with the appropriate providers.
• Strategic Scheduling: Schedule appointments using the practice's booking algorithm and provider specialties to ensure optimal efficiency.
• Lead Nurturing: Manage the CRM pipeline (GoHighLevel) to move patients from lead status to treatment completion, ensuring responses to inquiries occur within five minutes.
• Patient Education: Educate callers about aesthetic procedures through consultative communication and gentle upselling of complementary treatments.
• Internal Coordination: Respond to inquiries and transfer complex clinical questions to appropriate providers via Microsoft Teams.
• Growth Support: Support the practice's expansion from three to four locations by scaling intake processes and collaborating with in-house staff during peak hours.
• High-Volume Oversight: Manage approximately 1,500 incoming monthly communications while maintaining data accuracy and preventing scheduling conflicts.

Requirements

• Proven experience as a medical receptionist, patient coordinator, or similar role within a medical or aesthetic practice.
• Familiarity with medical/aesthetic industry terminology.
• Proficiency with CRM systems, specifically GoHighLevel or white-label CRM platforms, including pipeline management workflows.
• Strong phone communication skills with a professional, rapport-building tone.
• Ability to multitask and manage high call volumes with excellent organizational skills.
• Professional written communication skills for email and chat management.
• Ability to maintain focus and productivity in a remote, home-based environment.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.