Job Overview:

We are looking for a highly organized and customer-focused Operations & Customer Coordinator to play a vital role in our daily operations. This position is perfect for a proactive professional who thrives in a fast-paced environment, enjoys meaningful customer interaction, and takes pride in having strong administrative capabilities.

In this role, you will be the heartbeat of our service, managing customer communications and supporting essential administrative processes. You’ll ensure the smooth coordination of car rental inquiries and related services, making a tangible impact on our efficiency and the quality of our client experience every day.

Schedule:

• Monday to Friday, 8:30 AM – 5:00 PM AEST (with a 30-minute to 1-hour unpaid lunch break)

Responsibilities:

• Manage and respond to all phone line inquiries using the Podium system
• Provide high-quality customer support via phone, email, and messaging platforms
• Handle administrative tasks including data entry and documentation management
• Process and manage weekly customer payments
• Assist with light bookkeeping tasks
• Communicate with customers regarding documentation, registration, and vehicle availability
• Qualify incoming inquiries and provide general information (no booking required)
• Address customer concerns, including service-related queries and vehicle issues
• Maintain accurate records using tools such as Google Drive and internal systems

Requirements:

• Primary Focus: Payment Collection
  • Must be highly effective (“phenomenal”) in managing and collecting payments
  • Ensure invoices are followed up promptly (same day or within 1–2 days)
  • Minimize arrears and prevent debt accumulation
• Proactive Communication
  • Actively follow up on outstanding payments (calls, not just emails)
  • Escalate issues when customers are unresponsive
  • Take initiative to prevent delays before they become issues
• Customer Interaction
  • Confident in speaking directly with customers بشأن overdue payments
  • Able to negotiate payment arrangements professionally
  • Comfortable discussing sensitive matters (e.g., potential car return if unpaid)
• Reliability & Work Ethic
  • Strong emphasis on dependability, honesty, and accountability
  • Must be proactive and self-driven in a remote setup
  • Past issues with attendance and integrity make this a critical requirement
• Training & Performance Expectations
  • ~1 month training period to get up to speed
  • Early performance monitoring, especially on payment-related KPIs
  • Ability to quickly demonstrate effectiveness in core responsibilities

Overall Profile

• Strong collections/payment follow-up experience is essential
• Results-driven with a focus on minimizing financial risk

• Strong administrative and organizational skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy in completing tasks
• Proven customer service experience with strong interpersonal skills
• Proactive, reliable, and able to work independently
• Comfortable handling multiple tasks and managing time effectively
• Access to a reliable computer, internet connection, and phone
• Experience with Podium is a plus (training provided)
• Experience with Xero or other accounting tools is an advantage

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.