Shipping Support Coordinator

Job Overview

Our client is looking for a USPS Shipping Support Coordinator to join their team. This role focuses on monitoring patient shipments, assisting with delivery issues, and helping ensure patients receive their packages on time.

This is an entry-level to junior operations/support role best suited for someone who is organized, detail-oriented, and comfortable handling customer support and shipment follow-ups. Previous logistics expertise is not required, as training will be provided.

Schedule

• Shifting Monday to Friday:
• 7:00 AM – 4:00 PM PST with 1-hr unpaid break
• 9:00 AM – 6:00 PM PST with 1-hr unpaid break
• Saturday shifts may occasionally be required
• 40 hours per week

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Responsibilities

Shipment Monitoring & Support

• Monitor outbound patient shipments and check tracking updates regularly
• Identify delayed or undelivered packages and escalate issues when needed
• Assist in investigating shipping concerns and provide updates to the Care Team
• Update shipment details and tracking information in internal systems

USPS Case Coordination

• Help submit USPS eService requests for delayed or lost packages
• Track open shipping cases and follow up on updates as needed
• Maintain accurate records of shipment concerns and case resolutions
• Escalate unresolved shipping issues to the appropriate team members

Pharmacy & Team Coordination

• Coordinate with pharmacy partners regarding replacement shipments when necessary
• Communicate shipment updates with internal teams to ensure patients remain informed
• Support shipment follow-ups and delivery confirmations

Patient Communication

• Provide timely and professional shipping updates through CRM and communication platforms
• Assist patients with shipment tracking and delivery-related concerns
• Proactively notify patients of delays or shipping issues when identified

Administrative & Operational Support

• Document shipping issues and resolutions accurately
• Maintain organized case notes and tracking records
• Assist with reporting and operational tasks related to shipping performance
• Support process improvements and team initiatives as needed

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Requirements

• At least 6 months to 1 year of customer service, administrative support, virtual assistance, or operations experience
• Strong written and verbal English communication skills
• Comfortable using computers, web-based systems, and basic CRM tools
• Highly organized with good attention to detail
• Ability to multitask and manage multiple follow-ups at once
• Reliable, proactive, and able to work independently in a remote environment
• Willingness to learn shipping processes and internal systems

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Nice to Have (Not Required)

• Experience with shipping, logistics, or e-commerce support
• Familiarity with CRM systems such as Kustomer, Zendesk, or similar tools
• Experience handling customer inquiries or support tickets
• Healthcare or pharmacy support experience

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Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring
• Health insurance coverage for eligible locations