Role Overview:

We are seeking a detail-oriented and proactive Medical Administrative Assistant/Insurance Verification Specialist to support our healthcare operations. This role is critical in ensuring smooth patient coordination, accurate insurance verification, and efficient administrative workflows.

You will be responsible for handling patient communications, verifying insurance coverage, assisting with prior authorizations, and managing high call volumes while maintaining a professional and patient-friendly experience.

Schedule:

• Mondays to Fridays, 8:00 am to 5:00 pm (US Pacific Time), with a 1-hour unpaid break (40 hours per week, 8 hours per day)

Key Responsibilities:

Patient Communication & Scheduling

• Confirm patient appointments via phone calls and text messages
• Manage and coordinate appointment scheduling efficiently
• Handle inbound and outbound calls in a high-volume environment

Insurance Verification

• Verify patient insurance eligibility, coverage, and copays
• Contact insurance providers to confirm benefits and details
• Accurately document insurance information in internal systems

Prior Authorizations

• Assist in processing prescriptions and treatment prior authorizations
• Coordinate with insurance companies and healthcare providers
• Follow up on pending approvals and resolve issues proactively

Administrative Support

• Manage emails, file uploads, and documentation
• Maintain accurate patient records and data entry
• Support daily operational tasks and workflow organization

Customer Service

• Provide professional, empathetic, and timely support to patients
• Address patient inquiries and resolve concerns efficiently
• Ensure a positive patient experience in all interactions

Qualifications & Requirements:

• Proven minimum of 2 years of experience in insurance verification, prior authorizations, or medical administration
• Experience calling insurance providers and handling benefits verification
• Strong customer service background (preferably in healthcare or a similar industry)
• Excellent verbal and written English communication skills
• Ability to manage high call volumes and multitask effectively
• Proficient in administrative tools (email, CRM, EMR/EHR systems, spreadsheets)
• Strong attention to detail and accuracy
• Ability to work independently and follow structured processes

What We’re Looking For:

• A problem-solver who can think critically and resolve issues without constant supervision
• Someone organized and reliable, with strong time management skills
• A clear communicator who can confidently speak with patients and insurance providers
• A team player who is also comfortable working autonomously
• Someone who thrives in a fast-paced, process-driven environment
• A candidate who demonstrates professionalism, empathy, and accountability

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.