Overview:

We are seeking a skilled Technical IT Support Specialist to join a growing team in a full-time remote capacity. This role is ideal for someone with strong Windows support experience and hands-on exposure to software deployment and system configuration, operating just below a System Administrator level.

You will support external partner environments by remotely accessing systems, installing and configuring software, and ensuring smooth integration with existing platforms.

Schedule: Monday to Friday 8:00am to 5:00pm, NSW Time-zone, 40 hours per week

Responsibilities:

• Remotely access partner environments (primarily Windows-based systems)
• Install, configure, and troubleshoot software applications
• Integrate software with on-device databases and Point of Sale (POS) systems
• Provide technical support and resolve configuration issues efficiently
• Communicate directly with external partners via phone and email
• Ensure smooth deployment and setup across multiple environments
• Work closely with an existing contractor during the onboarding phase

Requirements:

• Strong experience in Windows OS support and troubleshooting
• Hands-on experience with remote desktop tools / remote system access
• Experience with software installation, configuration, and deployment
• Familiarity with databases and POS systems integration is highly advantageous
• Excellent English communication skills (verbal and written)
• Professional and confident phone manner when dealing with external stakeholders
• Ability to work independently and manage multiple tasks

Nice to Have:

• Experience in retail, healthcare, or multi-site technical environments
• Exposure to basic networking concepts
• Experience supporting multi-location or partner-based environments

What’s in It for You:

• Full-time, long-term remote opportunity
• Structured onboarding with 6–8 weeks of training and support
• Work alongside an experienced technical contractor
• Opportunity to grow into more advanced technical or systems administration responsibilities

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.