Company Overview

A service-based business operating in the UK, focused on delivering reliable and efficient on-site services through a team of field engineers. The company prioritizes strong customer communication, organized scheduling, and streamlined operations to maintain high service standards and consistent growth.

Role Overview

We are seeking a highly organized Administrative Coordinator to manage daily operations, client communication, and engineer scheduling.

This role is central to ensuring smooth coordination between clients and field engineers, handling bookings, quotes, and invoicing while keeping operations efficient and on track.

Schedule

• Monday - Friday 8am-5pm – GMT; UK Business Hours; 40h per week

Key Responsibilities

• Manage inbound calls and emails, ensuring prompt and professional responses
• Schedule and book jobs for engineers based on availability and priority
• Maintain and manage engineers’ calendars to optimize daily schedules
• Prepare and send quotes to clients in a timely manner
• Issue invoices following job completion and track related documentation
• Coordinate day-to-day administrative operations to support business flow
• Ensure accurate record-keeping of jobs, schedules, and client communications
• Support process improvements to enhance operational efficiency

Requirements

• Minimum 3 years of experience in an administrative or customer-facing role
• Experience working in a service-based environment (scheduling, quoting, invoicing)
• Strong proficiency with Google Calendar and scheduling tools
• Excellent written and verbal communication skills
• Professional phone manner and client-facing confidence
• High attention to detail and strong organizational skills
• Ability to work independently and manage multiple priorities

Highly Regarded Skills & Experience

• Experience supporting field teams or engineers
• Familiarity with CRM or job management systems
• Experience working with UK-based clients or businesses
• Strong process-oriented mindset with ability to improve workflows
• Experience handling high-volume scheduling environments

Scope

• Act as the primary point of contact for client communication and scheduling
• Manage daily coordination of multiple engineers and job assignments
• Ensure timely delivery of quotes and invoices to support cash flow
• Maintain smooth day-to-day operations through structured admin processes
• Direct impact on service efficiency and customer satisfaction

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.