Role Overview:

We are seeking a results-driven Sales Representative to manage inbound leads, follow up on estimates, and convert service opportunities into booked jobs.

This role focuses on warm lead conversion, upselling, and proactive follow-ups, ensuring no opportunity is missed, and customers receive timely, helpful guidance on their service needs.

Company Overview:

A growing home services business specializing in exterior property maintenance, including roofing, gutters, and related repairs. The company operates multiple field crews and generates consistent inbound demand, with a strong focus on improving sales conversion and maximizing revenue from existing opportunities.

Schedule:

• Mondays to Fridays, 9:00 am to 5:00 pm—aligned with Canadian business hours (Eastern Time-Canada, 40 hours per week)

Scope:

• Handle all outbound follow-up calls to existing and prospective customers
• Serve as the primary point of contact for converting inbound leads into booked jobs
• Transfer technical or complex service questions to in-house specialists when needed
• Track and manage customer communications and estimate follow-ups
• Support revenue growth by closing additional work identified by field crews while on-site

Responsibilities:

• Follow up with customers after estimates are sent to answer questions, address concerns, and move them toward a buying decision
• Contact customers proactively when field crews identify additional repair needs (e.g., missing shingles, cracked eavestroughs, leaking downpipes) to educate them on the issue and present solutions
• Manage and nurture inbound leads to maximize conversion rates and prevent opportunities from going cold
• Upsell customers on additional services and enroll them in recurring programs such as seasonal cleaning packages
• Conduct post-job satisfaction calls to ensure customer happiness and identify further service opportunities
• Coordinate with field maintenance crews via WhatsApp to receive on-site findings and translate them into customer-facing sales conversations

Requirements:

• Minimum 3 years of experience in a sales or customer-facing role, preferably involving warm or inbound leads
• Strong verbal communication skills with fluent, clear English
• Outgoing and personable demeanor with the ability to build rapport quickly over the phone
• Ability to educate customers on service needs in a consultative, non-aggressive sales approach
• High level of attention to detail when managing multiple leads and follow-ups
• Self-motivated with the ability to work independently and stay on top of tasks without constant supervision

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.