Job Overview

Our client is looking for a Psychiatric Registered Nurse to provide high-quality clinical patient support and treatment monitoring. In this role, you will manage clinical inquiries, administer psychiatric assessments, and coordinate care between patients and prescribing providers within a telehealth environment.

Schedule

• Monday - Friday, Between 6:00 AM and 6:00 PM Pacific

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

Clinical Patient Support & Treatment Monitoring

• Patient Triage: Monitor and manage clinical patient inquiries through the Kustomer inboxes, triaging questions related to medication side effects, dosing concerns, treatment progress, and symptom changes.
• Clinical Assessment Support: Administer and interpret standardized psychiatric assessments including PHQ-9, GAD-7, PCL-5, AUDIT, DAST, and C-SSRS to track patient progress and flag clinical concerns.
• Medication Management Support: Provide informed guidance to patients on medication-related questions within your scope of practice, including expected side effects, titration schedules, and treatment timelines.
• Treatment Plan Monitoring: Track patient adherence to treatment plans, identify patients who may be falling behind or experiencing complications, and escalate to providers as needed.
• Suicidality Protocol Adherence: Follow established suicidality protocols with precision, ensuring timely identification, documentation, and escalation of at-risk patients in coordination with the clinical team.

Patient Communication & Follow-Up

• Patient Follow-Ups: Conduct follow-up outreach after dose adjustments, treatment milestone reviews, and for patients who have lapsed in communication.
• Patient Education: Educate patients on their treatment plan, what to expect, and how to manage common side effects or concerns between provider appointments.
• Compassionate Communication: Deliver clear, empathetic, and clinically accurate responses to patient inquiries, ensuring patients feel heard and supported.

Provider Collaboration & Care Coordination

• Provider Liaison: Collaborate closely with prescribing providers to relay patient concerns, clinical observations, and assessment results that inform treatment decisions.
• Care Team Coordination: Work with Patient Care Specialists and Care Team Managers to ensure seamless handoffs between clinical and operational support.
• Clinical Documentation: Maintain thorough, accurate clinical documentation in the TeleJoy system for all patient interactions, assessments, and escalations.

Quality & Process Improvement

• Patient Portal Guidance: Guide patients through the Be.Joyous patient portal for appointment scheduling, treatment updates, and resource access.
• Process Optimization: Identify opportunities to improve clinical workflows, patient communication protocols, and care coordination processes.
• Interdepartmental Collaboration: Work closely with providers, care coordinators, and operations teams to ensure seamless patient care across clinical and logistical functions.

Requirements

• US Nursing License: Active, unrestricted Registered Nurse (RN) license in the United States. This is a firm requirement.
• Clinical Experience: Minimum 2+ years of clinical nursing experience, preferably in psychiatry, mental health, telehealth, or primary care.
• Psychiatric Assessment Proficiency: Familiarity with standardized assessments such as PHQ-9, GAD-7, PCL-5, AUDIT, DAST, and C-SSRS.
• Communication Skills: Strong written communication skills with the ability to convey complex clinical information clearly and compassionately.
• Technical Proficiency: Demonstrated ability to navigate EHR systems, CRM platforms (such as Kustomer), and telehealth tools.
• Emotional Intelligence: High level of emotional intelligence with the ability to handle sensitive patient interactions with empathy and professionalism.
• Clinical Judgment: Strong clinical reasoning and the ability to triage patient concerns, assess urgency, and escalate appropriately.
• Self-Motivation: Able to work independently in a remote environment while maintaining high standards of clinical quality and responsiveness.

Qualifications

• Experience with telemedicine, ketamine-assisted therapy, or psychedelic medicine
• Prior experience using Kustomer or DrChrono
• Background in psychiatric nursing, behavioral health, or mental health care coordination
• Experience working in a remote or telehealth care team environment

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.