Schedule:

• Mondays to Fridays, 9:30 am to 6:30 pm (Australian Eastern Time), with a 1-hour unpaid break (40 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Responsibilities:

• Cultivate and maintain productive client relationships, collaborating with technicians for superior outcomes
• Manage technicians' daily schedules effectively
• Ensure consistent delivery of high-quality services, fostering memorable customer relationships
• Coordinate administrative tasks and support staff
• Employ creative solutions to client issues, demonstrating strong problem-solving skills
• Manage client interactions across various communication channels
• Handle client servicing requests, emergency breakdowns, and scheduled maintenance efficiently
• Administer maintenance contracts, quoting, and invoicing for specialized jobs
• Organize preventative servicing and maintenance schedules
• Process inbound calls and emails promptly, coordinating with subcontractors as needed

Requirements:

• Proven ability to work effectively within a team
• Experience with Zoho or similar software CRMs or Customer Support platforms is preferred
• A strong record in customer service or service account management
• Excellent communication and interpersonal skills
• Ability to remain composed under pressure and adapt to a fast-paced environment
• Strong problem-solving, organizational, and time management skills
• Proficiency in Microsoft Office applications
• Impeccable English communication skills, both verbal and written

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.