Role Overview:

The Sales & Lead Management Specialist will be the engine room of our sales and customer engagement process. This role is designed for a detail-oriented professional who excels at both pipeline management and brand representation. You will be responsible for ensuring no lead falls through the cracks by executing a multi-channel follow-up strategy, maintaining the integrity of our sales data, and fostering community growth through social media and review management.

Client Overview:

This growing multi-business operation is run by a small core team and is seeking to outsource key workflows to support scaling efforts. A primary focus is on improving lead management for a self-storage business, where delays in follow-up are causing missed opportunities. The team requires structured, timely outreach processes and consistent execution of their sales funnel, along with basic marketing support across social platforms.

Additionally, the business is expanding its short-term rental portfolio and aims to reduce reliance on third-party booking platforms by driving direct bookings through its own channels and local partnerships. Overall, the organization is looking for process-driven support to enhance efficiency, ensure consistent follow-ups, and support continued growth across multiple ventures.

Schedule:

• Mondays to Fridays, 9:00 am to 1:00 pm (UK Time, 20 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Responsibilities:

Pipeline & Lead Management

• Execute Follow-up Protocols: Rigorously manage the sales pipeline using a multi-channel approach (Email, Phone, and SMS) to maximize conversion rates.
• Data Integrity: Track and categorize every enquiry by source and type (Domestic vs. Business) to provide actionable insights for the marketing team.
• Performance Analytics: Monitor key sales metrics and perform month-over-month comparisons to identify trends and areas for improvement.

Reporting & Communication

• Reporting: Prepare and present comprehensive weekly and monthly performance updates to stakeholders.
• Onboarding Support: Facilitate a smooth transition for new clients by sending "Welcome" communications and essential check-in details.
• Retention & Advocacy: Engage with existing customers to build rapport and actively solicit reviews to strengthen brand authority.

Brand & Community Presence

• Social Media Management: Maintain an active presence in designated Facebook groups to drive engagement and brand awareness.
• Reputation Management: Actively manage the Google Business Profile, responding to reviews and ensuring the business information is current and professional.

Requirements:

• Experience: Minimum of 3+ years in Sales Operations, Account Management, or a similar role within a remote environment.
• Technical Proficiency: High level of comfort with CRM software, Google Workspace, and communication tools (SMS/VoIP platforms).
• Analytical Skills: Ability to interpret sales data and translate "numbers" into clear, written performance reports.
• Communication Excellence: Exceptional written and verbal English skills, with a knack for writing persuasive follow-up copy and engaging social media posts.
• Organizational Skills: A "process-first" mindset with the ability to manage multiple lead threads simultaneously without losing quality.
• Social Media Savvy: Familiarity with managing Facebook groups and Google Business Profiles for commercial growth.

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.