Job Overview

Our client is seeking a high-caliber Arabic Bilingual Client Success Lead to act as the strategic and operational bridge for high-value clients in Dubai and the MENA region. In this senior-level role, you will own the end-to-end client lifecycle—from refining onboarding processes to overseeing cross-functional sprint cycles. You will be responsible for ensuring that delivery quality meets strict SLAs while identifying opportunities for commercial growth. This position is ideal for a confident leader who can navigate complex performance marketing strategies and communicate them with authority in both Arabic and English.

Schedule

• Monday – Friday, Flexible during client business hours (40 hours per week).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Client Leadership: Act as the primary point of contact for key Dubai clients, leading communications with clarity, confidence, and strategic direction.
• Onboarding Excellence: Own and refine the onboarding process for new Dubai clients, ensuring a smooth handover from sales to delivery.
• SLA & Quality Oversight: Act as a quality control layer across delivery pods; ensure all work meets agreed timelines, standards, and proactively resolve delivery risks.
• Sprint Management: Lead and manage cross-functional sprint cycles, ensuring tasks are clearly defined, prioritized, and delivered on time.
• Performance & Growth: Oversee account performance, ensure strategic recommendations are implemented, and identify opportunities for account expansion.
• Operational Improvement: Feed client insights back into the business to standardize best practices and improve internal success processes.

Requirements

• Linguistic Mastery: Professional-level fluency in Arabic and English is a core requirement for this role to effectively manage client communications and localized marketing content within the MENA region.
• Agency Experience: Proven experience in a client-facing role within a digital agency environment.
• Regional Expertise: Demonstrated experience managing high-value or international clients within the Dubai/MENA market.
• Subject Matter Expertise: Strong understanding of paid media, performance marketing, and client delivery models.
• Leadership Skills: Ability to operate at the intersection of strategy and operations, with the confidence to hold teams accountable to deadlines and quality standards.
• Commercial Awareness: Skilled at spotting and supporting growth opportunities within existing accounts.
• Organizational Skills: Highly organized with the ability to manage multiple stakeholders and competing priorities simultaneously.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.