Role Overview

We are seeking a partner-focused, proactive Customer Support Specialist to provide high-quality support for both service operations and online product enquiries. This role is critical for improving response times, managing customer enquiries, and maintaining excellent customer satisfaction.

The ideal candidate will act as a strategic partner, contributing ideas to enhance customer experience, while also supporting basic digital engagement tasks as required.

Schedule

• Monday to Friday, 8:30 AM to 2:30 PM Melbourne Time with an hour unpaid break

Independent Contractor Perks

• Permanent Work from Home

• Immediate Hiring

Key Responsibilities

• Respond promptly to all customer enquiries from Meta (Facebook and Instagram) and website channels within the same day

• Answer inbound phone calls professionally and provide accurate information regarding services and products

• • Support organic social media posting and scheduling at a basic level
  • Assist with email marketing campaigns to existing databases, including CRM (for service jobs) and Shopify (for product sales)
  • Implement provided content and email materials across platforms as required

• Capture and update all customer details in the CRM accurately
• Conduct follow-ups after service jobs or product deliveries to ensure satisfaction

• • Encourage customer feedback and reviews

• Escalate complex or high-value enquiries to the appropriate team member
• Maintain a consistent, professional, and helpful approach in all customer interactions

Requirements

• Previous experience in customer service or call handling

  • Familiarity with CRM systems
  • Strong written and spoken English

• Confident on phone calls and capable of guiding customers effectively
• Highly organized, proactive, and able to work independently
• Partner-focused mindset, actively contributing to improving processes and customer experience

Outcome

This role is for someone who acts as a partner in customer support, ensuring fast, accurate, and helpful communication while also supporting customer engagement initiatives. The goal is to strengthen customer satisfaction, retention, and overall brand experience.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.