Job Description:

You’ll be the first point of contact for users of a cutting-edge mobile payment application, playing a crucial role in delivering exceptional customer experiences during a period of rapid company expansion. This position offers direct collaboration with leadership and the opportunity to gain valuable fintech industry experience while helping international travelers navigate digital payments across multiple countries. You’ll own the entire customer support experience across multiple channels and work closely with the founder to shape customer service operations.

Client Overview:

Join an innovative fintech company revolutionizing international payments across Southeast and Eastern Asia. This rapidly growing startup enables travelers from the US, Europe, and UK to seamlessly transact using local QR codes in countries like the Philippines, Vietnam, and Thailand. The company is expanding into new markets and experiencing significant growth, creating exciting opportunities for team members to grow alongside the business.

Schedule:

• Monday to Friday, 8am to 5pm Manila with an hour unpaid break (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Manage in-app chat support inquiries through the company’s integrated chat platform
• Handle customer support emails and maintain organized response workflows
• Address customer inquiries in WhatsApp support groups with timely, professional responses
• Perform technical account lookups and diagnose payment-related issues
• Track and organize customer cases to ensure proper follow-up and resolution
• Escalate complex technical issues to appropriate team members when necessary
• Communicate app functionality and payment processes clearly to international users
• Participate in regular strategy calls with leadership to share customer insights
• Maintain comprehensive knowledge of FAQ resources and payment system integrations

Requirements:

• Strong organizational skills to manage multiple customer cases simultaneously
• Technical aptitude for account troubleshooting and payment system navigation
• Excellent written communication skills for chat, email, and messaging platforms
• Ability to learn fintech app functionality and payment processes quickly
• Customer service experience in fast-paced environments
• Bonus if you have experience with payment systems, QR codes, or fintech applications
• It helps if you’re familiar with GCash, QRPh, or other Southeast Asian payment platforms

Why Join This Team?

• Work directly with company leadership and influence customer experience strategy
• Gain valuable experience in the rapidly growing fintech and digital payments industry
• Be part of a company expanding into new international markets
• Remote work environment with growth opportunities
• Direct impact on customer satisfaction for an innovative payment solution
• Opportunity to grow with a scaling startup during an exciting expansion phase

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.