Job Overview

Our client is seeking a versatile Customer & Social Media Communications Coordinator to act as the primary bridge between the company and its community. In this dual-impact role, you will manage the frontline of customer support, ensuring tickets are handled with empathy and precision, while simultaneously driving the brand’s online presence through strategic social media engagement. This position is ideal for a tech-savvy communicator who enjoys balancing systematic support workflows with creative digital storytelling.

Client Overview

Based in Melbourne, our client is an innovative digital transformation company specializing in smart sensor and video systems. They are at the forefront of integrating hardware and software to solve complex industrial challenges. You will join a forward-thinking team that values clear communication, rapid response times, and a consistent professional voice across all digital platforms.

Schedule

• Monday – Friday, 8:30 AM – 5:30 PM Melbourne Time, with 1 hour unpaid break (40 hours per week).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Support Coordination: Act as the first point of contact for new support tickets; provide timely updates and ensure customers feel heard throughout the resolution process.
• Reporting: Prepare and distribute weekly support and project status reports to maintain transparency with clients.
• Internal Liaison: Proactively flag delays, technical hurdles, or recurring issues to the internal technical team.
• Social Media Management: Execute the social media strategy by posting content at least twice weekly on platforms like LinkedIn and X (Twitter).
• Community Engagement: Monitor social channels daily, engaging with comments and messages promptly to maintain the company’s professional brand voice.
• Content Alignment: Coordinate social media posts with product launches, technical updates, and marketing campaigns to ensure a unified message.

Requirements

• Experience: 2+ years of experience in customer communications, account coordination, or social media management.
• Industry Context: Previous experience in a tech or service-based company is highly preferred.
• Tool Proficiency: Familiarity with helpdesk platforms (e.g., Zendesk, Freshdesk, HubSpot) and social media scheduling/analytics tools.
• Communication: Exceptional written English skills with a high level of attention to detail and a "customer-first" mindset.
• Technical Workflow: A solid understanding of support metrics (SLA, response times) and project management workflows.
• Organization: Strong multitasking abilities with the skill to pivot between support tickets and creative content creation.
• Design (Bonus): Basic graphic design skills or proficiency in Canva to support visual content creation.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.