Job Description:

You’ll be the vital connection between patients and their healthcare providers, managing appointment scheduling that directly impacts patient satisfaction and medical care access. This role offers the perfect opportunity to enter the healthcare field with full training provided – no medical experience required. You’ll work with cutting-edge EMR systems and medical software while developing valuable healthcare administration skills in a supportive, growth-oriented environment. 

Client Overview:

Growing healthcare organization focused on efficient patient care delivery and scaling operations across multiple departments. They prioritize both cost-effectiveness and quality patient service, investing in comprehensive training programs to develop their virtual team members into skilled medical administrative professionals.

Schedule:

• Full-time (40 hours per week); Monday to Friday, 8:00 AM to 5:00 PM Eastern Time with an hour unpaid break

• Client Timezone: Eastern Time (Ontario, Canada)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Book and schedule appointments for doctors through professional phone interactions with patients
• Conduct patient research prior to outbound calls to ensure personalized and efficient service
• Navigate and master Electronic Medical Records (EMR) systems for patient information management
• Operate multiple software platforms simultaneously for appointment tracking and booking coordination
• Handle both inbound and outbound patient communications with professionalism and empathy
• Maintain accurate scheduling records and patient data across various integrated systems
• Collaborate with medical staff to optimize appointment availability and patient flow
• Adapt to evolving software systems and scheduling processes as the practice scales

Requirements:

• Strong verbal communication skills for professional patient interactions
• Comfort with phone-based customer service and ability to handle sensitive patient conversations
• Quick learner who can master multiple software systems and medical terminology
• Reliable high-speed internet connection (100+ Mbps preferred for optimal software performance)
• Dedicated home office space with professional setup for patient calls
• Bonus if you have previous customer service or administrative experience
• It helps if you’re familiar with medical terminology or healthcare environments
• Bonus if you have experience with EMR systems or medical scheduling software

Why Join This Team?:

• Comprehensive training program – no medical experience required to start
• Full-time remote position with consistent Monday-Friday schedule
• Direct impact on patient care and healthcare accessibility
• Opportunity to develop valuable medical administrative skills
• Growth potential within expanding healthcare organization
• Work with modern EMR and medical software systems

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.