Tier 2 NOC Engineer (Overseas) – Night Shift
Position: Tier 2 Network Operations Center (NOC) Engineer
Employment Type: Full-Time
Industry: Managed Services / IT Operations

About Us
We are a National Managed Service Provider (MSP) delivering high-availability IT support,
security, and infrastructure management for clients across the United States. We are expanding
our global NOC operations and seeking a highly skilled Tier 2 NOC Engineer to support after-
hours monitoring, troubleshooting, and escalation.

Location: Overseas / Remote
Schedule: Saturday – Wednesday, 6:00 PM PST – 3:00 AM PST 

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

Role Overview
The Tier 2 NOC Engineer is responsible for proactive monitoring, resolving escalated technical
issues, and ensuring uptime of critical network, server, and security infrastructure. This role
requires strong hands-on experience across firewalls, networks, and server systems, as well as
the ability to work independently during overnight hours.

Key Responsibilities

• Monitor customer infrastructure, including servers, firewalls, and network devices, via

• NOC tools and dashboards

• Troubleshoot and resolve Tier 2 incidents related to:

• Network connectivity issues

• Firewall alerts, routing problems, VPN failures

• Server performance, outages, backup failures, and patching

• Perform system maintenance, updates, and health checks

• Respond to alerts promptly and ensure accurate documentation in the ticketing system

• Coordinate escalation to Tier 3 engineers or on-call resources when required

• Follow established SOPs and contribute to process improvements

• Maintain strong communication with internal teams and customers

Required Skills & Qualifications

• 3+ years of experience in NOC, network operations, or MSP support roles

• Strong hands-on expertise with:

• Firewalls (e.g., Fortinet, Cisco, Sophos, Palo Alto)

• Network infrastructure (switching, routing, VLANs, VPNs)

• Windows Server environments (AD, DNS, DHCP, Group Policy, file/print

• services)

• Proven ability to diagnose and resolve complex technical issues

• Experience working with monitoring platforms (ConnectWise, Avik, Huntress, etc.)

• Excellent written and verbal English communication

• Ability to work independently during night shift hours

Preferred Qualifications

• MSP experience (highly preferred)

• Certifications such as Network+, Security+, CCNA, Fortinet NSE, or MCSA

• Familiarity with virtualization (VMware, Hyper-V)

• Knowledge of backup technologies (Veeam, Acronis, Datto)

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.