Job Overview

You’ll be the vital bridge between the agency and their Mandarin-speaking clients, using your bilingual skills to provide exceptional service while supporting critical business operations. This role offers the unique opportunity to make a real difference in clients’ insurance experience by communicating in their preferred language. You’ll work directly with clients, manage important documentation, and be part of a team that values cultural understanding and personalized service.

Work Schedule: 20hrs per week, Mon-Fri 9am-1pm | Pacific Time

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

Responsibilities:

• Provide customer support to clients in both English and Mandarin Chinese via phone, email, and other channels
• Manage customer files, documentation, and maintain accurate records
• Handle email correspondence and coordinate calendar scheduling
• Answer incoming calls and direct inquiries to appropriate team members
• Identify client language preferences and adapt communication accordingly
• Perform administrative tasks including data entry and file management
• Support daily operations and assist with special projects as needed
• Maintain professional communication standards in both languages

Requirements:

• Fluent in both English and Mandarin Chinese (speaking, reading, writing)
• Strong customer service orientation and professional phone manner
• Comfortable working with computer systems and cloud-based platforms
• Excellent organizational and administrative skills
• Ability to work independently in a remote environment
• Bonus if you have insurance industry experience
• It helps if you’re familiar with CRM systems and customer databases

Why Join This Team?:

• Work remotely with flexible full-time or part-time scheduling options
• Use your bilingual skills to make a meaningful impact on client relationships
• Join a growing agency with potential for role expansion and career development
• Access to cloud-based systems and modern technology tools
• Direct client interaction and relationship-building opportunities
• Supportive team environment that values cultural diversity and language skills

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.