Job Overview:

As the communication hub for our thriving Airbnb property management operation, you will play a vital role in ensuring exceptional guest experiences while supporting our rapid business growth.

This position offers the perfect blend of customer service, coordination, and administrative support, providing you with the flexibility to grow alongside an expanding business. You’ll have the unique opportunity to master multiple platforms and develop deep expertise in both short-term rental management and real estate operations.

Client Overview:

You’ll be working for a growing property management company specializing in short-term rental operations across multiple Airbnb properties. As we actively expand our portfolio and take on new property management clients, we are creating exciting growth opportunities for our team members.

In addition to short-term rentals, we operate within the broader real estate sector, offering our team diverse experience across a variety of property-related ventures.

Schedule:

• Pacific Standard Time (40 hours per week); flexible scheduling across a 12-hour window to accommodate guest communications

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Respond promptly to guest messages and inquiries on Airbnb and Booking.com platforms
• Coordinate with cleaning staff to ensure properties are guest-ready between bookings
• Handle guest requests and special needs throughout their stay experience
• Follow up with service providers to confirm task completion and property readiness
• Communicate guest requirements and requests to appropriate team members
• Support real estate business activities during available time between bookings
• Take phone calls and provide professional customer service as needed
• Manage multiple property communications simultaneously during peak periods

Requirements:

• Strong English communication skills, both written and verbal
• Experience in customer service or guest relations preferred
• Ability to work flexible hours and respond promptly to time-sensitive messages
• Familiarity with Airbnb, Booking.com, or similar booking platforms
• Reliable internet connection and ability to maintain consistent availability
• Basic administrative and organizational skills
• Bonus if you have experience with property management or real estate
• It helps if you’re comfortable managing multiple conversations simultaneously

Why Join This Team?:

• Flexible remote work with scheduling that adapts to your availability
• Opportunity to grow with an expanding business from part-time to full-time
• Cross-training opportunities in both property management and real estate
• Work with a hands-on entrepreneur who values delegation and team growth
• Exposure to multiple business operations and skill development opportunities
• Potential for increased responsibilities as the property portfolio expands

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.