About Us

We deliver secure, reliable, and scalable technology solutions that empower organizations to work smarter and more efficiently. Our team is driven by innovation, collaboration, and a commitment to excellence in every client interaction. We pride ourselves on building long-term partnerships and providing exceptional service that clients can depend on.

Position Overview

We are seeking a skilled and motivated Tier 2 Service Technician to join our growing support team. In this role, you will act as a key escalation point for Tier 1 support, taking ownership of more complex technical issues and ensuring timely, effective resolution.

The ideal candidate brings strong troubleshooting abilities, a broad technical skill set, and a customer-first mindset. You will work closely with our Engineering Team to diagnose issues, implement solutions, and continuously improve our service delivery. This is a great opportunity for someone who enjoys solving challenging problems, working across diverse environments, and making a direct impact on client success.

Schedule: 

Full-Time

Mon-Fri from 8am to 5pm PST 

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

Key Responsibilities

• Provide advanced technical support (remote and onsite) across Windows, macOS, and cloud-based environments

• Serve as an escalation point for Tier 1 technicians, resolving complex issues efficiently and thoroughly

• Troubleshoot and support Microsoft technologies, including Windows Server, Active Directory, Group Policy, and Microsoft 365

• Administer and support Google Workspace environments, including migrations and integrations

• Configure, maintain, and troubleshoot network infrastructure (switches, routers, firewalls, wireless systems)

• Manage and maintain virtualized environments, including VMware vSphere/ESXi and related virtual machine infrastructure

• Deploy, configure, and monitor cloud platforms such as Microsoft Azure, Google Cloud, and AWS

• Support backup, disaster recovery, and system monitoring solutions to ensure business continuity

• Maintain accurate documentation of issues, resolutions, and system changes within service management tools

• Collaborate with Tier 1 support and Engineering teams to improve processes, reduce recurring issues, and enhance service quality

• Deliver a high level of customer service by communicating clearly and professionally with clients

Qualifications

Required:

• 3–5 years of IT support or systems administration experience (Tier 2 or higher preferred)

• Strong experience with Microsoft server and desktop operating systems

• Hands-on experience with macOS setup, management, and integration within Windows environments

• Proficiency in Active Directory, Group Policy, and Microsoft 365 administration

• Experience managing Google Workspace (GAFE), including migrations and user administration

• Solid understanding of networking fundamentals (DNS, DHCP, VLANs, TCP/IP)

• Experience with VMware vSphere/ESXi configuration and maintenance

• Familiarity with cloud platforms such as Microsoft Azure, Google Cloud, or AWS

• Excellent troubleshooting, analytical, and problem-solving skills

• Strong communication skills and a customer-focused approach

• Preferred:

• Experience working in a Managed Service Provider (MSP) environment

• Industry certifications (e.g., CompTIA Network+, Server+, Microsoft certifications, VMware VCP)

• Experience with RMM, PSA, and IT service management (ITSM) tools

• Scripting or automation experience (PowerShell, Bash, or similar)

• Knowledge of cloud security, identity management, and best practices

Why Join?

• Opportunity to work with a wide range of modern technologies and environments

• Collaborative team culture focused on learning and growth

• Exposure to diverse client environments and technical challenges

• Competitive compensation and benefits package

• Clear opportunities for career advancement within a growing organization

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.