Job Description:
We are seeking candidates to join our dynamic Intake team. The ideal candidates will have experience working in a high-volume call center environment and be able to manage both incoming effectively and outgoing calls. This role involves interacting with clients to gather necessary information, complete intake questionnaires, and sign up eligible clients over the phone.
Schedule:Independent Contractor Perks
- Monday- Friday, 8 hours per day; 40 hours per week
- 8:00 AM - 5:30 PM Philadelphia, PA Time with 30 minutes paid break
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job
Responsibilities:
- Handle a high volume of incoming and outgoing calls with professionalism and efficiency.
- Complete intake questionnaires with callers, gathering relevant information to assess eligibility.
- Sign up qualified clients over the phone, ensuring all required documentation is accurately completed.
- Provide excellent customer service while addressing client inquiries and concerns.
- Maintain detailed and accurate records of interactions in the system.
- Collaborate with the team to ensure smooth and timely processing of client intakes.
- Adhere to established protocols and maintain compliance with all applicable guidelines.
Qualifications:
- Previous experience in a high-volume call center environment is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to handle sensitive information.
- Ability to multitask and work efficiently under pressure.
- Strong computer skills and proficiency in using CRM software or similar tools.
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.