Job Overview

Our client is looking for a Property Management Customer Service Representative to join a growing private landlord company that manages a diverse portfolio of rental properties, warehouses, and self-storage facilities. You’ll be the primary point of contact for tenants and prospects, playing a crucial role in maintaining smooth operations and excellent customer service. This role offers a blend of property management administration and customer interaction, with opportunities to grow your responsibilities based on your skills and interests.

Client Overview

The client is an established private landlord business in Alabama. They value responsive customer service and provide a supportive environment where you will work directly with the business owner to impact operations and revenue.

Schedule

• Monday - Friday, 8:30 AM - 4:30 PM CT (20 work hours per week)
  Note: The current requirement is for 4 hours of daily engagement within this window, specifically prioritizing peak hours from 1:00 PM - 4:00 PM CT.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities:

• Handle all tenant communication and coordination across multiple platforms (phone, text, Zillow, property management software)
• Schedule work orders and property showings efficiently
• Manage rent collection processes and follow-up activities
• Answer incoming phone calls, especially during peak hours (1-4 PM Central), directing storage facility inquiries to online booking systems
• Prepare and send move-out notices, accounting letters, and lease agreements
• Update company website with current property information
• Conduct lead follow-up to convert prospects into tenants
• Respond promptly to messages across all communication channels
• Potentially expand into property listings and website management based on skillset

Requirements:

• Excellent English communication skills, both written and verbal
• Familiarity with real estate law and leasing agreements (basic knowledge required)
• Ability to work independently with minimal supervision
• Highly responsive to messages and phone calls throughout the workday
• Strong organizational and scheduling abilities
• Customer service orientation with patience for tenant inquiries
• Bonus if you have experience with property management software (they use Rent Ready)
• It helps if you have previous experience in real estate, property management, or customer service roles

Why Join This Team?

• Flexible part-time schedule with potential for full-time growth
• Work directly with the business owner in a collaborative environment
• Month-to-month arrangement with no long-term contracts
• Opportunity to expand your role based on your capabilities and interests
• Make a direct impact on business operations and customer satisfaction
• Remote work with clear expectations and supportive management

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.