Client Overview

The client is a vehicle title and registration services company serving dealerships and fleet management companies along the East Coast. They specialize in processing title and registration documentation through a web-based portal system for clients nationwide.

Job Overview

This is a remote Quality Assurance Specialist role focused on reviewing and verifying vehicle title and registration documentation for accuracy and compliance.

The position involves working within a specialized portal to communicate with dealership clients, ensuring all documentation meets North Carolina DMV requirements before physical processing. This role offers expansion opportunities into additional states and advanced administrative functions as proficiency develops.

The ideal candidate will work as part of a collaborative team environment where all team members support incoming requests regardless of who initiated the transaction.

Schedule: Mon-Fri (to be determined based on candidate availability) 

Client Timezone: Eastern Standard Time (EST)

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

Responsibilities

• Review uploaded deal jackets in the client portal for accuracy and completeness against North Carolina DMV legal requirements for vehicle title and registration.

• Communicate with dealership clients via email through the portal system to request corrections, missing documentation, or properly notarized forms.

• Calculate and quote processing expenses using provided calculators and guidance on state-specific taxable items and additional fees.

• Approve compliant documentation for physical processing and coordinate with the Virginia office for hard copy submissions.

• Collaborate with team members to ensure seamless client experience by responding to client inquiries regardless of case ownership.

• Maintain detailed notes and documentation within the portal system to support team collaboration and case continuity.

Requirements

• Strong attention to detail with proven ability to identify discrepancies and compliance issues in documentation.

• Excellent written communication skills for professional client correspondence via email. Customer service experience handling client inquiries, follow-ups, and professionally managing escalations or complaints.

• Critical thinking skills with the ability to proactively flag issues and inconsistencies rather than simply following orders.

• Proficiency with computer systems and web-based portals with ability to navigate multiple platforms efficiently.

• Ability to work both independently and collaboratively as part of a remote team.

Nice to have:

• Background or experience in logistics, transportation, or fleet management industries.

• Familiarity with onboarding processes and guiding clients through multi-step procedures.

• Experience with AI tools and modern digital productivity platforms.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.