Job Description:

We are seeking a dedicated and detail-oriented Customer Service Representative to join our support team. In this role, you will be the primary point of contact for our clients, providing high-quality assistance through email and phone.

The ideal candidate is a disciplined professional who excels at independent time management and possesses a strong analytical mindset. Beyond standard support, you will act as a sourcing specialist, using customer-provided data and photos to identify specific components and technical solutions.

Schedule:

• 9:00 AM - 6:00 PM (Queensland Time), with 1 hour unpaid break (40 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Provide timely and professional email responses to customer inquiries and comments on the HelpScout ticketing system.
• Assist customers with product or service-related questions or issues and escalate complex inquiries to the appropriate team members.
• Maintain a positive and helpful demeanor when interacting with customers, ensuring a high level of customer satisfaction.
• Use draft emails as guidelines for responses.
• Utilize research skills to source components for customers using keywords, photos, and information received in the emails from customers.
• Answer customer calls during scheduled hours, providing assistance and guidance as needed.

Requirements:

• Proven work experience in self-disciplined time management to achieve target outcomes.
• Excellent written and verbal communication skills.
• Strong understanding of customer service principles and practices.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to utilize research skills to source components for customers using keywords, photos, and information received in the emails from customers.
• Be committed to delivering exceptional customer service experiences every minute of every day.

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.