Job Overview

We are seeking a dedicated IT professional to provide high-quality remote support for desktops, laptops, servers, networks, and cloud services. This role focuses on resolving technical issues efficiently while maintaining exceptional communication and meticulous documentation within a fast-paced environment.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM EST, with 1 hour unpaid break (40 work hours per week)
Note: Occasional after-hours or on-call support may be required as part of a rotating schedule.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Technical Support: Provide high-quality remote support for desktops, laptops, servers, networks, and cloud services.
• Troubleshooting: Resolve issues involving operating systems (Windows/macOS), business applications, printers, and basic networking.
• Ticket Management: Respond to service tickets promptly, prioritizing tasks based on urgency and business impact.
• Escalation & Collaboration: Resolve issues independently or escalate complex technical problems to senior engineers when necessary.
• Documentation: Maintain meticulous records of all work performed, solutions provided, and client interactions within our ticketing system.
• User Management: Assist with the onboarding and offboarding of users, including account setup and access management.
• Maintenance: Perform routine system updates, monitoring, and maintenance to ensure client security and reliability.
• Communication: Translate "tech-speak" into understandable terms for clients, maintaining a professional and helpful demeanor at all times.

Requirements

• OS Knowledge: Basic to intermediate proficiency in Windows and/or macOS.
• Software: Familiarity with Microsoft 365, email systems, and standard business productivity tools.
• Networking: A solid understanding of basic concepts (TCP/IP, DNS, DHCP, VPN).
• Problem Solving: Strong analytical and troubleshooting skills to diagnose issues efficiently.
• Communication: Exceptional English communication skills (written and verbal) with a focus on customer service.
• Adaptability: Ability to work independently and as part of a team in a fast-paced, high-volume environment.

Qualifications

• Previous experience working within a Managed Service Provider (MSP) environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, or Microsoft certifications).
• Experience using RMM tools, ticketing systems, and endpoint security solutions.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.